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Product Lead, Leasing & Residents
United States · Remote
Senior +1 · Full time
Posted a year ago
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Why is this role awesome?
If you like obsessing over data and optimizing funnels while also solving complex operational and regulatory problems then this role is perfect for you. Join us at Mynd!

About Mynd:

Mynd is a tech-enabled real estate company serving an $85B+ property management and real estate investment market. In the past few years, financial services disruptors like E-Trade, Schwab, and Robinhood have unlocked access to the stock market, minting a new generation of self-service investors. Yet real estate remains the most powerful tool for building intergenerational wealth. 

At Mynd, we’re on a mission to create happy homes and healthy investments by making SFRs as accessible and effortless as other types of investments. Investing in real estate can be intimidating, especially for first-time buyers. Moreover, many potential investors don’t want to invest in real estate in their geographic area or have been priced out of competitive big city housing markets. Through localized operations in 25 markets across the US and real-time insights via our platform, we remove the time, communication, and geographic barriers traditionally associated with real estate. Investors can now find, purchase, rent, manage, and sell single-family rental properties 100% remotely.

Mynd was named the #1 fastest-growing private company in the Bay Area by the San Francisco Business Times in 2020. We’ve attracted talent from Starwood Waypoint Homes, McKinsey, Shift, Better, BCG, One Medical, Zillow, Upwork, and Facebook. We’re backed by top VCs, including Lightspeed, Canaan, and Jackson Square, and just announced a $5 billion deal with Invesco Real Estate that will make us the largest buyer of single-family rental homes in the country. Join us!

About the Role:

Mynd is looking for a highly cross functional Product Lead who cares deeply about funnel optimization, growth, and building a ubiquitous resident brand. Your mission is to lead a small team of product managers to build the best leasing product in the industry, build a national resident brand and experience, and drive operational margins through software and automations. 

The resident experience starts with the leasing process. Mynd wants a Product Leader to own this end-to-end product vision & strategy. Leasing a home quickly, efficiently, and providing a great applicant experience is critical to our success and investor happiness. We need to be the best. Building products to enable moving in, moving out, and security deposit process are key jobs to be done. 

If you like obsessing over data and optimizing funnels while also solving complex operational and regulatory problems then this role is perfect for you. 

Here are some specific problems you can expect to solve. If these get you excited then you should apply!

  • How do we decrease the time to lease a property consistently? How can we be the best leasing product in the market? 
  • How do we predict, adjust, and manage rent? How do we build a state of the art revenue management system? 
  • What’s the best way to drive top of the funnel lead generation to lease homes faster?
  • How do we optimize the leasing process via self showings, background checks, income verification, and manage fraud?
  • How do we create happy homes by creating an amazing resident experience? 
  • How do we effectively service residents by managing requests, communications, collecting rent, security deposits, and more? 
  • How do we manage the regulations between states, cities, and municipalities to legally and efficiently manage residents? How should we be thinking about these rules and then automating them? 
  • How do we grow revenue through ancillary services like renters insurance, moving services, pet insurance, etc? 
  • How do we make moving in, moving out, and the security deposit process really easy? How can we help residents that might not be able to afford the deposit? 
  • Lastly, how do we make our operational teams highly efficient? How can every ops partner manage hundreds or thousands of applicants and residents? 

Responsibilities:

  • Be a player/coach Product Leader. You will lead an engineering team to build product and manage a team of product managers doing the same. 
  • Be a mentor and leader for the entire Product org. Help establish best practices, mentor, and coach those outside your direct team. 
  • Partner with cross-functional Ops leadership across leasing, residents, growth, to build efficient teams, processes, and drive margins. 
  • Partner with our business process team to deeply understand the highly complex processes to manage Applicants and residents. 
  • Partner with analytics to understand and optimize our leasing funnel, set team targets, understand market dynamics, etc. 
  • Partner with Accounting teams to collect, record, and transact rent, fees, and other charges which feed into our ledger and security deposit process. 
  • Develop a revenue growth strategy for both Leasing and residents. 

Qualifications:

  • 7+ years experience building software as a Senior or Principal Product Manager or equivalent experience
  • 2+ years leading a team of product managers 
  • Experience within Property Management, AdTech, FinTech, Investing and/or Real Estate desired, but certainly not required. 
  • Demonstrated success in delivering new products and features from customer research & data insights 
  • Beyond just shipping new products, you care about continuous product & process improvement and can optimize for shipping a portfolio of small, medium and large releases
  • Technical background working with engineering and data teams 
  • Demonstrated success in a high-growth, operationally intense environment
  • Excellent verbal and written communication skills, and ability to influence cross-functional teams

Any offer of employment is conditioned upon the successful completion of a background investigation.

Covid-19:

Mynd is closely following the 2019 Novel Coronavirus Disease (COVID-19) and implementing processes that promote the safety of our employees, candidates, owners, residents and communities.  The health and safety of our employees and contractors around the world continues to be our top priority as we face the challenges associated with COVID-19. Leaders across Mynd meet regularly to consider the evolving situation and are doing all we can to keep our teams healthy.

At Mynd, we encourage all of our team members to:

  • Be Myndful
  • Always Be Entrepreneurial 
  • Earn Trust
  • Play Team First
  • Be an ‘A’ Player
  • Think Like An Investor

As part of our dedication to diversity, Mynd is an Equal Opportunity Employer. Individuals seeking employment at Mynd are considered without regard to race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, citizenship status, or any other legally protected category.

Mynd
Mynd is a customer-first, tech-enabled property management firm focused on rental sector.
Size:  51-100 employees
Year Founded:  2016
Investors
Lightspeed Venture Partners
Canaan Partners
QED Investors
Jackson Square Ventures
Invesco
Barry Sternlicht
Thirdstream Partners
Wells Fargo Securities
DivcoWest
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